Philly was our first dog and our hardest loss. We lost her February 2020 and we were totally heartbroken. At first I was nervous getting her back in an urn, but when I received the beautiful box with such a nice card inside I felt a sense of relief. Gateway does an amazing job of remembering your pet. Thank you so much. What I received was beyond my expectation.
We lost our Hopper on Feb 27th, 2020. He was 17 years old. We were just devastated. Our Vets office staff helped us pick out an urn and we couldn't be more pleased. When we picked up his ashes, he was presented in a beautiful box. The presentation couldn't be more fitting for our Hopper. We can now cherish the memories.
Thank you Gateway for everything you do.
We just recently lost Tetella our 12 yr old yorkie and we were a mess. Gateway helped us through our loss. They were very supportive, comforting and professional. Specifically, Stacey who took care of our sweet Tetella while she was at gateway. We were able to visit with Tetella before the cremation and this was by far such an important and significant part of our grieving process. We were also able to welcome back Tetella into our home in her forever resting place, a beautiful urn. And Tetella’s clay paw touched our hearts. Thank you gateway for all you did for us and for all you do for others.
Thank you, Gateway
I recently lost my fur baby that would have been 18 yrs. old in June 2020. My Vet's office that I have dealt with all 4 of my fur babies assured me Gateway is a great facility. Molly girl was my first fur baby to be cremated and sent back to me. My Vet's gave me a booklet to pick out what urn for Molly's final resting place. I picked the custom painted and engraved ceramic angel cat. My Vet's office handled everything, including sending pictures so it could be painted to look like Molly. I was so upset with the decision I had to make on Thursday, after thinking about it I wanted Molly Girl engraved on it instead of just Molly. I also wanted her ceramic paw print done. It was the Saturday after so I did not phone until Monday to see if it was too late to do. They were great to deal with. He told me it was not too late, but would be longer coming back because of the custom painting to look like her 5 to 6 weeks. My vet's phoned yesterday and she was back home 5 weeks today. I went right away. When I got home I teared up when I opened it. They were beautiful. The urn looked so much like my girl. The paw print that came in a faux leather case also had a place to put a picture on the outside of it. So I put a picture of me holding her. I could also take the paw print out of the box and stand it up. No words to say how much I love them both. Loved the way everything was packaged. There was a sympathy card that acted the Certificate Of Cremation. The only thing is I thought I could open the urn but couldn't. Just for positive feed back it should state in your book and website that it is sealed. I was touched on how much the urn looked like Molly. She was alway there (18 yrs) for me when I was going through bad times. She is and will be so missed. Again thank you to everyone at Gateway for taking good care of Molly in her last phase of her journey. Best regards, Kathy
Had the custom painted urn done. Love it so much. The marking and strips of Dusk match the urn beautifully.
In Memory of Kendal
We were so blessed to find out about Gateway and the services it offers. We are eternally grateful for the professionalism and compassion that was shown and the dignity and respect that was given to our beloved pet Kendal. We want to thank the wonderful staff from Gateway pet memorial, Vets to go / paws to rest for helping us get through this most sad and emotional day.
Above and beyond
Our volunteer run aviary cares for many parrots who have ended up finding their forever home with our flock. We have used Gateway’s services for birds that touched our hearts along the way. Most recently we lost our beloved Catalina Macaw, Dwight, suddenly and many volunteers were devastated. We requested a footprint after his post mortem for a volunteer that adored him and was caring for him for years. When we found out that a footprint was impossible due to the post mortem, we were very sad and tried to accept the news. Dana went above and beyond our expectations and got Dwight cremated and put his remains in the most beautiful wooden box engraved with his name and his image of him. It was so touching and when we presented it to Scott he was speechless. This has certainly helped with his grieving. It is incredible that the staff at gateway treat you with such kindness after the loss of a loved one.
Thank you. We recently lost our two year old boy and were absolutely devastated. We were wary sending him to be cremated, worrying about if we would for sure get our boy back or perhaps someone else's ashes. Our Vet's office assured us that you are an amazing facility and after going home and looking at your site, we felt completely at ease and glad we had chosen to go ahead with the cremation. We received our sweet boy back today - we had chosen the complimentary cedar urn as we had purchased a different one that would also hold a photo of him. We were not expecting the cedar box to have his name engraved on it, and I will admit that I teared up when I saw it. That was such a special touch and we really appreciate it. He is now in the urn that we purchased and we are using the beautiful box engraved with his name to hold some keepsakes of his - his baby blanket, a favourite toy, a letter I wrote to him, etc... Thank you for being so careful, thoughtful and sensitive. It's so comforting to know that there are people who will treat your loved one with so much love and care during such a difficult time.
Thank you so much for what you do. I had another cremated over 20 yrs ago. And bc l lost and loved my Rita she is now beside him. 2 wonderful beautiful cats that l had and loved. Your make it bitter sweet to have their ashes and knowing that they will always be in my hearts.
Again thankyou so much.
Thank you from the bottom of our hearts
Thank you so much to Gateway and especially to Desiree. Sadly we had to say goodbye to our Golden Retriever. I was in contact with Desiree for a month before we said goodbye as we didn't know when it would happen. Our wish was to take our girl to Gateway ourselves, for personal reasons. Desiree went above and beyond, she offered to come in herself if Gateway was closed. The day we brought our girl in Desiree was there. She was amazing. Her words were so comforting and beautiful. My experience to bring our girl there for cremation (after we said goodbye at the Vet) was so peaceful. It gave us great closure. I highly recommend Gateway service. The service I received from Desiree was unlike I've ever had and we are so thankful for her.